FAQ

How do I clean my tote bag?

Your tote is extremely easy to clean, which is why we love sailcloth. Place your entire tote in the washing machine on a gentle cycle and hang to dry. Your tote can also be easily spot-cleaned with the touch of a magic eraser.

Is my tote waterproof?

Sailcloth is water-resistant, but not waterproof. Please keep that in mind when storing electronics or other valuables in your Hayden Reis tote or accessory.

Where are Hayden Reis products made?

Hayden Reis products are proudly made in the USA by hand, so no two items are exactly alike.

What is sailcloth? And why is new sailcloth a better choice than recycled sailcloth?

All of our totes and accessories are made from the finest, new sailcloth in the country. Sailcloth is just as you might think—the material used to create sails on sailboats. Over the years, it has proven to be a superior material for all types of products including our tote bags. It is significantly more lightweight than other popular materials, such as canvas, is water-resistant, very durable, and easy to clean.

We prefer to use new sailcloth rather than recycled sailcloth because it is clean, crisp and without wear and tear, making it easier to keep clean and present a polished appearance.

It looks like my tote has a wrinkle or a crease in it. Is that normal?

Hayden Reis products are made of the finest quality sailcloth available. You might find minor creases or wrinkles in your tote or accessory, which was in the original material itself. That just means it is authentic and offers a unique patina to your item.